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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of dhwani parikh

dhwani parikh

November 22, 2024

5  out of  5
rating by dhwani parikh
"I had spoken to Earl to get auto insurance, he was polite and patient while answering all my questions."
We responded:
"Thank you, Dhwani, for your kind words! I am glad to hear that Earl provided polite and patient service while assisting you with your auto insurance. Answering your questions and making sure you feel confident in your decisions is our priority. We look forward to helping you whenever you need us! -Kyle"
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TJ Duncan

November 12, 2024

5  out of  5
rating by TJ Duncan
"I worked with Mindy and Kyle. Both are very knowledgeable, professional and good to work with. I hope I don't, but am confident their agency and State Farm will be there if I ever need them."
We responded:
"TJ. Thank you for the review. Let's hope we never need to be there but I am confident we will be if you need us. Have a great weekend! - Kyle"
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ken

November 5, 2024

5  out of  5
rating by ken
"Jessica did a wonderful job helping me get my insurance rates lowered! She was very professional, and quick with her work!! I am so happy I decided to switch!!"
We responded:
"Thank you for sharing your positive experience with Jessica, Ken! We strive to provide personalized service to meet each customer’s unique needs. If you have any further questions or need assistance, please don't hesitate to reach out! "
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Julie Fratturo

November 4, 2024

5  out of  5
rating by Julie Fratturo
"Earl was very friendly and easy to work with! He made the process simple and time efficient!"
We responded:
"Thank you for your kind words, Julie! I am delighted to hear that Earl provided you with friendly and efficient service. Your satisfaction is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. -Kyle"
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Donnie McVay

November 1, 2024

5  out of  5
rating by Donnie McVay
"Great coverage at a fantastic price. Friendly staff and prompt service. Highly recommended!"
We responded:
"Thank you for the fantastic review, Donnie! I am so glad to hear that you’re pleased with our coverage, prices, and service. Your recommendation means a lot to us, and we’re here for any of your insurance needs! -Kyle"
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Jerry Briggs

October 28, 2024

5  out of  5
rating by Jerry Briggs
"I really appreciate working with Jessica. She is very talented and professional. Her communication skills are impeccable. Thank you Jessica I feel safe and secure under your guidance."
We responded:
"Thank you for your kind words, Jerry! I am thrilled to hear that Jessica’s professionalism and communication have made you feel protected. Her dedication to providing exceptional service shines, and I am grateful to have her on our team. Thank you letting us assist with your insurance needs! -Kyle"
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Brenda Mahone

October 23, 2024

5  out of  5
rating by Brenda Mahone
"I had a great pleasure working with Kyle and Jessica, they're the best"
We responded:
": Thank you for your kind words, Brenda! I am delighted to hear that you had a positive experience working with us, we enjoyed working with you as well. We look forward to continuing to serve you! -Kyle"
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bb Rhema

October 18, 2024

5  out of  5
rating by bb Rhema
"Jessica made the journey of getting my new policy so easy and informative.I would rate 10stars if I could 😊"
We responded:
"Thank you for the five-star review! I am happy to hear that Jessica made the process of getting your new plan seamless and informative. Your kind words mean a lot, and never hesitate to reach out! -Kyle"
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rob smith

October 7, 2024

5  out of  5
rating by rob smith
"Cut my insurance in half same policy as with other company. Sure glad I switched"
We responded:
"Thank you for sharing your experience, Rob! I am thrilled to hear that switching to us helped cut your insurance costs in half while keeping the same coverage. I am glad you made the switch, too! If you ever need anything, don’t hesitate to reach out—we’re here to help. "
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Tammy Hardesty

August 20, 2024

1  out of  5
rating by Tammy Hardesty
"Liked it better when he was in Coshocton and you could actually go & speak to a person face to face."
We responded:
"Tammy, I understand that the new location is not what is best for you and your family. It was a tough decision for me to make. After 2020 and our move in 2023 from the Plaza to Otsego, our foot traffic in the physical office was a fraction of what it had been. I wrestled the decision to move the agency for many months but ultimately moving the agency was best for my family. I am confident we can still provide the same service but understand the want for face to face interaction. "
Profile photo of Allyson Dotson

Allyson Dotson

October 23, 2023

5  out of  5
rating by Allyson Dotson
"Great place to work with!! Sherri Matis and the whole crew are very very helpful!!"
We responded:
"Thank you!"
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S B

October 23, 2023

5  out of  5
rating by S B
"I love the new office! It is so much more convenient and welcoming. Sherri and Beth are always so helpful and knowledgeable. Very easy to work with and VERY responsive."
We responded:
"We love it too! Have a great week!"
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Suann Maher

October 23, 2023

5  out of  5
rating by Suann Maher
"Great people to deal with. Get back with you quickly with answers."
We responded:
"Thank you"
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Wayne Duston

September 27, 2023

5  out of  5
rating by Wayne Duston
"If you looking for a confident, personable agent Kyle Libby is your agent. Hard working and extremely motivated and will take care of you."
We responded:
"Thank you for the kind words"
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Valerie Grace

September 27, 2023

4  out of  5
rating by Valerie Grace
"Loving the texting ability with the office. Super easy to get things done with a busy schedule!"
We responded:
"We love it too. Thank you for your business."
Profile photo of Drone Multi Works

Drone Multi Works

September 20, 2023

5  out of  5
rating by Drone Multi Works
"Kyle and Jessie were there for my wife and myself when we bought our first home. They are super responsive and just get it done. You don't have all the hassle and endless call backs, follow ups etc. We have our home and auto insurance with them. If you want it done professionally make one call, call Kyle and his team!"
We responded:
"Thank you for the kind words! "
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Justin Butcher

September 20, 2023

5  out of  5
rating by Justin Butcher
"Always willing to help and giving back to the community!"
We responded:
"Thank you!"
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Dustin Boucher

September 19, 2023

5  out of  5
rating by Dustin Boucher
"These guys are great. Made a quick call over to Kyle and I now have auto and home owners insurance through State Farm"
We responded:
"Thanks Boucher. Appreciate the friendship all these years!"
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Kreg Morris

September 18, 2023

5  out of  5
rating by Kreg Morris
"SHERRI and BETH are awesome so much help really care about there customers"
We responded:
"Thanks Kreg!... but if you had to work with them every day you may think different haha"
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Abbey Gilligan

September 15, 2023

5  out of  5
rating by Abbey Gilligan
"I would never get State Farm unless it was through Kyle!"
We responded:
"Mic Drop!"
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Brenda Land

September 15, 2023

5  out of  5
rating by Brenda Land
"Excellent service. Knowledgeable and friendly staff."
We responded:
"Thank you Mimi!"
Profile photo of Heather DestroyerO'Worlds

Heather DestroyerO'Worlds

September 13, 2023

4  out of  5
rating by Heather DestroyerO'Worlds
"Roadside assistance is great, and employees are good at explaining insurance stuff."
We responded:
"Thanks Heather"
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Anna Trimmer

September 13, 2023

5  out of  5
rating by Anna Trimmer
"Jessie Tubbs always helps me with my insurance needs! She always does a great job."
We responded:
"Always... Just kidding. Thanks Anna"
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Sam Barker

September 12, 2023

5  out of  5
rating by Sam Barker
"This is a great place and it has really good workers that's why I have been with them for years now"
We responded:
"Appreciate the loyalty and friendship Sam"
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Jeff Eveland

September 12, 2023

5  out of  5
rating by Jeff Eveland
"Kyle Libby State Farm helped my young adult kids get the coverage they needed for way less than other agencies. They really spent time and helped them understand their insurance policy needs. A+ Customer Service."
We responded:
"Thanks Jeffy"